Who is responsible for your information
Hello Street Ltd is the data controller for information submitted through this website. Hello Street Ltd is registered in England and Wales under company number 12841091. Its registered office is 22 Farmfield Road, Banbury, England, OX16 9AP.
What we collect
When you send an enquiry, we collect your name, email address, any website address you provide, the project size you select and the information you include in your message. Basic technical and security logs may also be created by the website hosting and email systems.
Why we use it
We use enquiry details to reply, understand the work you want us to consider, prepare a scope or quote and take steps at your request before entering into a contract. We may also keep limited records where necessary for security, administration, legal obligations or the legitimate interests of running the business.
Who receives it
Information is shared only where needed with service providers that support the website and email delivery, including Amazon Web Services, or with professional advisers and public authorities where the law requires it. We do not sell personal information.
How long we keep it
Enquiries that do not become client work are normally kept for no longer than 12 months after the last contact. Information connected with contracted work may be retained for longer where it is needed for tax, accounting, legal or contractual records.
Cookies and analytics
This website does not currently use advertising or analytics cookies. If that changes, this notice and any cookie controls will be updated before non-essential cookies are used.
Your rights
Depending on the circumstances, you may have the right to ask for access to your information, correction, deletion, restriction or objection, and to receive certain information in a portable format. You can raise a privacy request through the contact form.
Questions or complaints
Contact Hello Street through the contact page or write to the registered office above. You also have the right to complain to the UK Information Commissioner's Office. Guidance is available at ico.org.uk.